Customer Responsibility - You understand and agree that it is your responsibility to back-up data, software, information, or other files stored on your computer disks and/or drives before we begin our work. You agree that we will not be responsible under any circumstance for any loss or corruption of data, information, files, and/or software. Any specific files or folders that need to be backed up or transferred in the course of work are explicitly stated in writing before the work begins. Failure by Beach PC Solutions, LLC to move all files and folders established by the customer due to failure of notice in writing are not at Beach PC Solutions, LLC fault, and may deem further labor charges to complete the file or folder backups or transfers.

 Access & Authorization - We must have (1) access to your residence or business and the computer(s) and/or peripheral(s) to be serviced, (2) your consent and cooperation to enter your residence or business, (3) the presence of a person at least 18 years of age during the entire time on-site services are provided, (4) a safe working environment and work space, and (5) electrical power. If we determine that these conditions have not been met, we may deny services and assess a cancellation charge.

 Time & Material Rates - Beach PC Solutions, LLC charges a minimum of 1 hour and a maximum of 3 hours for labor to diagnosis problems. Additional labor charges at our then current rates will apply to labor to fix problems.  We charge for our labor in 15-minute increments.  Labor times will be rounded to the nearest 15-minute increment. We bill for mileage greater than 30 miles outside of the 23503 zip code. The mileage surcharge builds at $1 per mile past the 30 mile service zone. Estimates given do not include any unforeseen parts and/or labor expenses required to complete the service call. Beach PC Solutions, LLC reserves the right to assess any additional parts or labor charges needed to complete the service call. Any additional charges will not apply without the customers consent. Return visits to complete a service call, such as installation of an ordered part, will be subject to the normal hourly upgrade/repair charges set by Beach PC Solutions, LLC, including the one hour minimum charge, and any mileage if outside the service zone.  

 Web Development - Web Development is offered nationally throughout the United States to clients. Clients will be mailed this work order and agreement to sign and return in acknowledgement that the final product is satisfactory if they are out of area. Complete payment is due after the client and Beach PC Solutions, LLC reach a final product. Final product will not be released until payment is received. Web hosting and domain are not included in price, but can be upon client’s request. Client also acknowledges that Beach PC Solutions, LLC is not responsible for updating or maintenance on the web site, unless a maintenance plan is arranged. Prices on maintenance plans vary based on client’s needs.

Warranties - Beach PC Solutions, LLC does not provide warranties for parts. We pass through to you all manufacturers’ warranties. We warrant our labor for 14 days after the date of the completed service call. You will be solely responsible for any customer provided parts that are defective or incorrect. In the event the customer provides incorrect parts, a 1-hour minimum charge will be billed, as well as any additional labor incurred after the proper hardware/software was provided. In the event parts provided by us are defective or incorrect, Beach PC Solutions, LLC will not charge the incorrect part to the customer, nor charge further labor charges to install/configure the hardware or software. Out of area mileage charges will always incur, unless the recall is the fault of Beach PC Solutions, LLC. Our labor warranties will be voided if the labor has been modified, affected by malicious software, or has been affected by acts of nature.

 Recalls - Recalls are defined as the same problem occurring within the 14 day warranty. A recall will not apply to customer provided hardware/software unless otherwise installed/configured incorrectly. In the event the same problem does in fact occur again within the 14 days, Beach PC Solutions, LLC will further service the device at no additional charge to the customer (unless the labor warranty has been voided), which applies to both labor and mileage charges.

 Privacy - Beach PC Solutions, LLC respects the privacy of our customers. Any data recovered or backed up will not be released or made public. Beach PC Solutions, LLC will not open files unless otherwise needed for proper diagnosis, repair, or configuration. Any personal information, such as email addresses, will be kept confidential. Beach PC Solutions, LLC does not send out solicitation emails (SPAM) to our customers, or provide our customers email addresses to solicitors.

 Off-Site Repair - Off-site repair is available only after the technician has completed an initial evaluation of the machine on the service call and has come to the conclusion that diagnosis needs further equipment or time not available on the customer’s site. In the event that Beach PC Solutions, LLC must take the device off-site for further diagnosis, a customer’s signature on this repair order gives the consent of the customer for their device to be taken with the technician for further diagnosis. There will be no additional fee for off-site further diagnosis beyond the 3 hour diagnosis limitation set forth by Beach PC Solutions, LLC. However, if you are being billed for travel, the mileage will continue to accumulate on the total bill for device drop off. Payment will be due after device has been dropped off at customer’s location.  

 Payment Terms - All charges are due upon completion of services performed. Beach PC Solutions, LLC only accepts check, or credit. Cash will be accepted only if exact cash can be given for services. Credit card/debit card customers will be e-mailed an invoice within 48 hours containing an electronic invoice with an inserted hyperlink where the customer can pay via secure checkout. Customers using a check, please make all checks payable to Beach PC Solutions. You will be liable to us for all costs incurred in connection with the collection of any past due amounts, including, without limitation reasonable attorney’s fees and interest.

 Limitation of Liability - Under no circumstances will we be liable to you or any other person for damages, including, without limitation, any indirect, incidental, special or consequential damages, expenses, costs, profits, lost savings or earnings, lost or corrupted data, or other liability arising out of or related to the services provided by Beach PC Solutions, LLC or out of the installation, de-installation, use of, or inability to use your computer equipment, hardware, peripherals, or network as a result of service provided by us.